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Developing the organizational and clinical model for a new Hospital at Home service — expanding access to quality care beyond hospital walls across the Greek healthcare system.

The Challenge

Hospital at Home services offer a clinically proven model for delivering acute and post-acute care in patients' homes, reducing unnecessary hospitalizations and improving patient experience. Greece had yet to establish a structured, nationally coordinated service of this kind, creating a significant gap in the continuum of care.

Our Approach

We supported ODIPY in designing and implementing Greece's Hospital at Home programme (NOSPI). Our work included facilitating the selection process for the 10 Reference Centers, developing the full healthcare delivery and organizational model, and defining the system adaptations required to support the new service. We also assessed the long-term sustainability of the model within the Greek healthcare context.

OUR WORK IN THIS AREA INCLUDES

Supporting the transition toward home-based healthcare delivery in Greece

Care delivery model

Design of the Hospital at Home healthcare delivery and organizational model.

Operational procedures

Development of implementation procedures for ODIPY and the 10 Reference Centers.

BPMN process mapping

Full patient and operational pathway mapping using BPMN methodology.

Service readiness

Assessment of operational conditions and identification of key service prerequisites.

Digital interoperability

Information system requirements analysis and integration planning with existing hospital infrastructure.

Sustainability planning

Long-term sustainability assessment, reporting, and documentation aligned with ODIPY’s quality assurance framework.

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